Privacy policy
Last Updated: December 2, 2025
At Tradelinx (thetradelinx.com), we are committed to protecting your personal information in accordance with the laws of the Kingdom of Saudi Arabia, including the Saudi Personal Data Protection Law (PDPL). This Privacy Policy explains how we collect, use, and protect your information when you interact with our website or services.
1. Information We Collect
When you use our website or make a purchase, we may collect the following categories of personal data:
● Identification Data: Full name, email address, phone number
● Address Details: City, district, street, postal code (for deliveries)
● Order & Transaction Data: Product details, shipping method, payment method (no card data is stored)
● Technical Data: IP address, browser type, device information, access times
● Usage Data: Pages visited, session behaviour, clickstream data
2. Purpose of Collecting Your Data
We use your personal data for the following legitimate business purposes:
● To process and fulfil your orders
● To manage shipping and delivery logistics
● To communicate with you about your orders or inquiries
● To improve your browsing and shopping experience
● To comply with Saudi eCommerce law and Ministry of Commerce requirements
● To send marketing offers (only with your consent)
3. Data Sharing & Disclosure
We do not sell or trade your personal information. However, we may share your data with trusted third parties when necessary, such as:
● Delivery partners for order fulfillment
● Payment processors for secure transactions
● Government authorities when legally required
In addition:
We may share your personal information with third-party services to help us operate our website and improve your experience. For example:
● We use Shopify to power our online store. Read how Shopify handles your data here: https://www.shopify.com/legal/privacy.
● We use Google Analytics to understand how users interact with our website. Learn more here: https://www.google.com/intl/en/policies/privacy/. You can opt out here: https://tools.google.com/dlpage/gaoptout.
When your personal data is transferred outside the Kingdom of Saudi Arabia — such as to Shopify or Google’s servers — we ensure appropriate legal safeguards are in place, in compliance with Saudi data protection laws.
4. Your Rights Under Saudi Law
You have the right to:
● Request access to your personal data
● Correct inaccurate or incomplete data
● Request deletion of your data (except where retention is required by law)
● Withdraw consent from receiving marketing messages
● File a complaint with relevant authorities if you believe your data is misused
5. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. This includes tax, accounting, and regulatory obligations.
6. Data Security
We implement industry-standard security measures to protect your data, including:
● SSL encryption
● Secure payment gateways
● Access control for stored information
However, no system is 100% secure. Please avoid sharing sensitive personal data over email.
7. Cookies and Tracking
We use cookies to enhance your user experience. Cookies help:
● Remember your login and cart
● Analyze website usage
● Deliver tailored content
You can disable cookies in your browser settings, but this may impact site functionality.
8. International Data Transfers
We do not intentionally transfer personal data outside the Kingdom of Saudi Arabia. If future transfers are required (e.g., cloud hosting), we will ensure legal safeguards are in place.
9. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be published on this page with the updated date above.
10. Contact Information
If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us:
The Tradelinx
Email: info@thetradelinx.com
Address: Mohammed bin Abdul-Aziz Street، Level 29, Olaya Towers, Tower B, Riyadh, Saudi Arabia